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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

If you download to.mov format PowerPoint Mac will play the video just fine, but it is not cross-platform with PCs. If you need to be cross-platform, then choose WMV as the file format, but you also need to install the Flip4Mac QuickTime video codecs (free) so that Mac PowerPoint can play WMV files. Microsoft PowerPoint 16.42 for Mac can be downloaded from our software library for free. The actual developer of this free Mac application is Microsoft. The unique identifier for this app's bundle is com.microsoft.Powerpoint. The most popular versions of Microsoft PowerPoint for Mac are 14.0, 12.3 and 10.1. However, if you want to try PowerPoint and other MS Office programs then you can download free PowerPoint trial versions that usually are limited by a number of days. Download PowerPoint 2010 Free Trial.

Symptoms

When you try to start PowerPoint for Mac, you may receive the following error message:

You will probably get a message warning you about the change of extension. Make sure you allow the change so that the file name will end in ‘.zip’. Step 3 Extract the zip file (or browse the zip file contents). You will see a directory structure now present in the folder. Navigate to ppt media and all your image and media files will be. You can download Microsoft PowerPoint on your Mac computer in the App Store and use it with a Office 365 plan.

Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.

Cause

This behavior may occur if any one of the following conditions is true:

• PowerPoint preferences are corrupted.
• Programs running in the background are interfering with PowerPoint.
• Application files are corrupted.
• A user account profile is corrupted.

Resolution

To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.

Step 1: Quit all applications and close all windows

1. On the Apple menu, click Force Quit.

2. Select an application in the 'Force Quit Applications' window.

3. Click Force Quit.

4. Repeat the previous steps until you quit all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

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When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'

Step 2: Remove PowerPoint Preferences

1. Quit all Microsoft Office for Mac applications.

2. On the Go menu, click Home.

3. Open Library.

   Note

   The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

4. Open the Preferences folder.

5. Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.

6. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.

7. Quit all Microsoft Office for Mac applications.

8. On the Go menu, click Home.

9. Open Library.

   Note

   The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

10. Open the Preferences folder.

11. Open the Microsoft folder.

12. Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.

13. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.

If the problem continues to occur, go to the next step.

Step 3: Perform a clean startup

For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

If the problem continues to occur, go to the next step.

Step 4: Create a new user account

Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.

If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.

Note

For help moving your user files to the new account, contact Apple.

If the problem continues to occur, go to the next step.

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Step 5: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:

1. On the Go menu, click Utilities.
2. Start the Disk Utility program.
3. Click the primary hard disk drive for your computer.
4. Click the First Aid tab.
5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Step 6: Remove and then reinstall Office

For information about how to manually remove and then reinstall Office, see the following article:

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

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